Privacy policy
How we handle information you give us, written so you can actually read it.
The short version. We collect only what we need to call you back and provide care. We do not sell anything to anybody. We do not run advertising trackers on this site. We do not ask for health information and you should not send any. No artificial intelligence makes any decision about you, and this website was built with AI assistance, which we would rather say outright than leave you to guess.
Who we are
Anchor Haven Home Care is a Homemaker and Companion Services provider in northeast Florida, regulated by the Florida Agency for Health Care Administration under s. 400.509, F.S.. You can reach us at [email protected] or 800-813-3251.
We are not a covered entity under federal health privacy rules, and this policy does not claim HIPAA status we do not hold. We protect your information as a matter of agency policy and consistent with applicable privacy law.
What this website collects
This site sets no advertising or analytics cookies and embeds no social media trackers. Two things happen when you use it:
- Care inquiry form. Your name, phone, email, county, city and ZIP, who the care is for, when you would like it to start, and the kinds of help you ticked.
- Caregiver application form. Your contact details, the role and availability you selected, address, work authorization and age confirmations, transportation answer, education, work history, references, and any file you attach.
There is no message box on either form, and that is deliberate. Neither one has a free-text field with no question attached, because a box like that is where people write things nobody asked for and nobody should be storing. Every field asks a specific question and accepts a short answer.
Our hosting provider, Cloudflare, processes standard server logs including IP addresses to deliver the site and protect it from abuse. If the anti-spam check is enabled, Cloudflare Turnstile runs a privacy-preserving challenge that confirms you are a person without profiling you or tracking you across sites.
Health information: do not send it here
We provide non-medical homemaker and companion services. We do not diagnose, treat, nurse or provide any clinical care, and this website is not set up as a channel for protected health information.
Neither form asks for health information, and you should not send any. No field asks about a diagnosis, a condition, a medication, a treatment or a medical history, and none asks why a caregiver left a previous job. Please keep all of that off this website and off email, and save it for the phone call or the home visit, where it belongs.
If health information reaches us through this website anyway, we delete it from the submission and do not copy it into any file, any record or any email. We do not use it to make any decision. The reason we can promise that rather than merely intend it is the one above: with no free-text box on either form, there is nowhere for it to arrive in quantity.
Nothing on this website creates a business associate relationship, and using these forms is not a HIPAA-compliant way to transmit anything. If your organisation needs an agreement in place before information is shared with us, call the office first and do not send anything through this website in the meantime.
Questions we deliberately do not ask
The caregiver application does not ask your gender, race or ethnicity, veteran status or disability status. It does not ask about your health, and it does not ask your date of birth. Those questions were removed rather than made optional, because the safest place for that information is nowhere.
This means we hold no self-identification data on applicants at all. If we are ever required to collect it for a reporting obligation, it will be collected separately from the application, it will be voluntary, it will be kept apart from anything used to make a hiring decision, and this page will say so before that starts.
How we use what you give us
- To call you back and answer your question.
- To decide whether your needs fall inside what we are registered to provide, and to refer you elsewhere when they do not.
- To arrange, schedule, deliver and document care.
- To assess an application, verify employment history, and complete required background screening.
- To meet our obligations to the Florida Agency for Health Care Administration and other authorities.
We do not sell your information, we do not rent it, and we do not use it for advertising.
Who else touches it
We use a small number of service providers to run the business. Each of them is bound to safeguard what they process for us:
- Cloudflare hosts this website and screens form submissions for abuse.
- Formed receives what you send through the two forms and notifies us. The account is ours, in the agency's name, so your submission is not pooled with any other company's.
- Hostinger hosts our business mailboxes, where any human reply to you comes from.
That is the entire list. This website has no database, no server of its own and no analytics, so there is no fourth place your information sits waiting to be found.
Beyond that, we share client information outside the agency only with your written authorization, or where disclosure is required by law. That legal exception matters most in one place: every member of our staff is a mandatory reporter and must report known or suspected abuse, neglect or exploitation of a vulnerable adult to the Florida Abuse Hotline. That duty is not ours to waive and it does not wait for anyone's permission.
Automated tools and artificial intelligence
We would rather tell you this plainly than have you wonder.
- This website was built with AI assistance. AI tools were used to help design it, write its code and draft its wording, with a person reviewing and deciding what was published. That is a statement about how the site was made, not about what happens to your information.
- An automated check screens the forms for bots. Cloudflare Turnstile confirms a submission came from a person rather than a script. It does not profile you, build a record of you, or follow you to other websites.
No artificial intelligence and no automated system makes any decision about you. Specifically:
- No AI reads, scores, ranks, filters or rejects a job application. Every application is read by a person, and a person decides.
- No AI decides whether we can take you on as a client, or what care you receive.
- There is no chatbot on this website. If you are talking to us, you are talking to a person at the office.
- We do not sell or give what you send us to anyone for training AI models, and we do not feed applications or inquiries into one.
If any of that ever changes, this page changes first, and we will say what changed rather than quietly widening a sentence.
How it is protected
- Access is limited to the people who need it to do their job, on individual accounts with their own passwords. Accounts are removed when someone leaves.
- Paper records are kept in locked storage. Electronic records sit behind access controls, and portable devices carrying client or personnel information are encrypted.
- Every member of staff signs a confidentiality agreement before being given access to any client information, and confidentiality is covered again in orientation.
- Suspected breaches go to the Administrator immediately, who contains the incident, works out what was involved, notifies whoever needs to be notified, and documents the outcome.
- A breach of confidentiality is treated as serious misconduct.
How long we keep it
As a matter of agency practice we keep records for a minimum of five years from the date they were created or from the end of the service relationship, whichever is later. After that they become eligible for secure disposal, which is documented. This retention period is set by agency policy and is not derived from a specific statutory retention rule.
If the agency ever closes or changes ownership, we notify affected clients and the Florida Agency for Health Care Administration, and arrange secure retention or transfer of records rather than leaving them anywhere they could be lost.
Your choices
- Ask what we hold. Contact us and we will tell you what is in your file.
- Correct it. If something is wrong, we correct it in a way that preserves the original entry rather than erasing it, which is how records are meant to work.
- Withdraw contact consent. Ask us to stop contacting you about an inquiry or application and we will.
- Leave the optional questions blank. Only fourteen answers on the application are required and only eight on the inquiry form. Everything else can be left empty and picked up on the call.
- Ask us to delete something you should not have sent. If you realise you included health information or anything else you would rather we did not hold, tell us and we will remove it from the submission.
Some records we are obliged to retain even after a relationship ends, and we will say so plainly if that applies to your request.
Children
This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will remove it.
Changes to this policy
If we change how we handle information, we will update this page. Material changes will be described here rather than slipped in quietly.
Contact us about privacy
Email [email protected] or call 800-813-3251. Complaints about privacy are handled through the same process as any other complaint, and no client faces retaliation for raising one.
This page describes our practices in plain language. It is not legal advice, and it does not replace the notices and agreements you sign when services begin.