Accessibility

There is no accessibility button, on purpose

Some sites put a little accessibility widget in the corner that offers to enlarge the text or raise the contrast. We have deliberately not done that.

An overlay asks you to find a control and switch on the version that works for you. It also tends to fight with the screen reader, magnifier or browser settings you already use. The accommodations belong in the page itself, on by default, for everyone, with nothing to discover. That is how this site is built.

Our target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We believe the site substantially meets that standard. We are not claiming perfection, and where we find a gap we will fix it rather than argue about it.

What is built in

• Contrast. Every text color was checked against the surface behind it. Body text sits at roughly 7.4:1 and headings well above that, comfortably past the 4.5:1 that AA asks for.
• Text that scales. Type is set in relative units, so browser zoom and your own font-size setting both work. The layout reflows to a single column down to 320 pixels wide with no horizontal scrolling.
• Keyboard. Everything works without a mouse. There is a skip link to the main content, focus order follows the page, and the focus indicator is a thick high-contrast ring rather than a faint outline.
• Targets. Buttons, links and form controls are at least 46 pixels tall, well past the minimum target size AA requires.
• Forms. Labels sit above their fields and are never replaced by placeholder text. Errors appear next to the field and are gathered into a summary at the top that links straight to whatever needs fixing, announced to screen readers as it happens.
• Motion. The gentle fade as sections come into view is switched off entirely when your system asks for reduced motion. Nothing on the site flashes, auto-plays or moves without you.
• Structure. Real headings in order, real landmarks, real lists, and descriptive alt text on every photograph that carries meaning.
• Without JavaScript. The whole site still reads, and both forms still submit. The application simply becomes one long page instead of six steps.
• High contrast mode. If your system asks for more contrast, borders thicken and text darkens automatically.

Where AI comes into this

This website was built with AI assistance. AI tools helped write its code and draft its wording, and a person reviewed and decided what was published.

We are saying so here as well as in the privacy policy because it matters for a specific reason on this page. AI assistance is not an accessibility strategy. Automated checking finds missing alt text and poor contrast; it does not tell you whether a form makes sense to somebody using a screen reader, or whether an error message says something a person can act on. Those were checked by hand, and the ones we have not managed to check are listed below rather than assumed to be fine.

There is no AI overlay, no AI chatbot and no automated system deciding anything about you here. If you contact us, you reach a person.

Known limits

• Submitting either form requires JavaScript. The form service needs a page timing check and an anti-spam token, and both come from script, so with JavaScript switched off the form cannot be sent. Each form says so where the button would be, and gives the phone number. If that is you, call us and we will take your details over the phone. It is no trouble.
• Submitting a form also requires a Cloudflare Turnstile challenge. It is designed to be accessible and usually invisible, but if it ever blocks you, call us.
• Our own testing is done with a screen reader and by keyboard, but not yet with the full range of assistive technology people actually use. If yours is not getting on with this site, telling us is genuinely useful and we will fix it.
• Documents we send you separately, such as a service agreement, may be PDFs produced outside this website. Ask and we will provide any document in a format that works for you.

If something does not work for you

Tell us and we will fix it, and in the meantime we will get you what you needed another way. Nobody has to fight a website to arrange care.

Please tell us the page, what you were trying to do, and what happened. If you use a screen reader, magnifier or other assistive technology, naming it helps us reproduce the problem. We aim to respond within two business days.